Our Client Safety Services (CSS) team provides more than just security to St. Anthony’s guests and staff.
Manager, Wayne Garnett, says that is also provides hope. “We give hope to people who are seeking hope. We give it to them with the words that we say, we give it to them with the things that we do. I remember one of our staff members taking his shoes off and giving them to a guy who came to us barefoot. I remember another staff member giving his CSS sweatshirt to a guy who was freezing on the ground. Those little moments are what sets CSS apart.”
The CSS team often comes together to support guests who are experiencing severe hardship such as chronic homelessness and addiction. Wayne explained, “When Lynn* first came to us we thought she was dying. She’s a lot better now than she used to be. The whole team really got behind Lynn, they would come out and make 911 calls for her, talk to her about getting help, get her a blanket. Lynn said some really foul things to people. But the thing is that the team had compassion for Lynn and when they look at her they can sometimes put themselves in her shoes.”
Wayne spoke of the daily exchanges that happen between CSS staff and guests, “In the morning when Dave comes to work he says “hey folks, it’s time to get up” sometimes he arrives with coffee or donuts—but some exchange always happens between CSS and the people at the door—some moment of connection. The little miracles happen out here at 6am. CSS gets to see the little miracles. The things not everyone gets to see.
*Name has been changed