Archive for May, 2012

Chaplain Chronicles: Steven the Heathen Got a Job

Wednesday, May 30th, 2012
by Fr. Tom

Fr. Tom West pictured in the Dining Room. Fr. Tom is one of St. Anthony's three chaplains.

I met Steven last year as he came through the lunch line. In his late 40’s with a grizzled beard and contagious smile he asked me, “Pray that I get a job Father. It’s hard for guys my age to get back into the work force.” Sure, I told him, what’s your name?  “Steven,” he said. ”You can call me  Steven the heathen. I’ll let you do the praying and I’ll do the looking.”

Every day after that he’d ask me, “Still praying for me, Father?” Yup, I’d reply, and are you still looking? “Sure am,” he’d say. One day he asked me about my brown robe. I am a Franciscan, I told him. “Don’t worry Father,” he said, “one day they’ll promote you. Then you can be a Jesuit and wear black!” Then a few months ago he sought me out in the dining room. “I got a job, Father, you can stop praying for me.” I congratulated him but assured him I’d still pray for him.

I ran into Steven yesterday on the street. He gave me a hug and said, “Hey, Father haven’t gotten that promotion yet, eh? Still in brown.” That’s right Steven, and are you still employed? I asked. He smiled, “You betcha!”

St. Anthony Medical Clinic’s Nurse Supervisor Jen

Monday, May 21st, 2012
by Lisa Countryman

St. Anthony Medical Clinic's Nurse Supervisor Jen Mangaccat

In honor of National Nurses Week, I began a series of profiles of our Clinic nurses, starting with Sister Kathleen Laverty. Last week I spoke with our Nurse Supervisor, Jennifer Mangaccat. Jen has been a nurse at St. Anthony Medical Clinic for 11 years, and her professional focus is on prevention of chronic disease and promoting healthy lifestyles.

 What drew you to nursing?

 “My mom and most of my aunts are nurses, but I never really considered it for myself until my senior year of high school when I became a candy striper at Kaiser. My interactions with patients were limited, but the patients I came into contact with really opened up to me, and I realized I enjoyed talking to people about their health needs.”

 This experience prompted Jen to consider applying to nursing school, which she took on largely as a personal challenge, to see if she could do it. Once she got in, and started doing clinicals, she again found that patients immediately trusted her and opened up to her. Now she was able to provide them with guidance on prevention and how to maintain their health.

 “A lot of my classmates were older and were coming to nursing as a second career. It was a challenging environment, but I realize looking back that that was the first step for me in becoming a professional. It didn’t matter that the other students had other sorts of experiences, I loved working with the patients, and that’s all that mattered.”

 What do you enjoy about working with the patients at St. Anthony Medical Clinic?

 “I like the focus on the community here, and the fact that you have more room to get to know the patients and work with them over a long period of time. Before coming to St. Anthony Medical Clinic, I had worked in a hospital setting and as a home health nurse. Those roles allowed me to see the extremes – it made me aware of how much those without insurance or other support still need someone to care for them. I wanted my own work to be meaningful, to use whatever talent I had to make the most impact.”

 How has nursing impacted your life, and how do you hope to impact the lives of others?

 “After graduating and going immediately into a hospital setting, there were times when I wondered if I made the right choice. But those tough experiences made me stronger. They taught me organizational skills and clinical skills, I even learned about different medicines from floating from floor to floor.”

 Jen’s hospital work taught her how to prioritize and how to lead; it taught her how to get along with lots of different people and, crucially, how to be a member of a team.

 Is there a patient who comes to mind when you think of those whose lives you’ve affected most?

“One of my patients has been coming to St. Anthony’s for over 7 years. He has diabetes, hypertension, high cholesterol and some other challenges for which he is medicated. Every week I prepare a medi-set for him so that he’ll take his medications in the right doses.”

When this man first came to the Clinic, he was living in a shelter and didn’t have any continuity or support. He didn’t trust a lot of people and his thick accent made it difficult for people to understand him. Jen worked with him and developed a rapport; she was able to get him connected to Mission Mental Health, and eventually got him into an SRO.  She also helped him get set up with Medi-Cal and CAPI, and brings him toiletries on occasion. Referring to his accent, Jen smiles when she says, “I understand him, so he always comes to see me.” Her diligence and thoughtfulness have brought much more stability to this man’s life, and while he still struggles with his chronic conditions he is in an immeasurably better place now because of Jen’s extra efforts beyond the scope of her clinical work.

“I hope that I can be a resource for people. They shouldn’t have to feel like they need to do everything perfectly in order to be healthy; I want to help people make small improvements, so that they know it’s manageable and so that they trust me enough to share what’s really going on with them. I want my patients to know that this is a safe place to come to. I think especially for nurses it’s important to use your skills to help improve even a small part of a person’s life.”

 

Memorial Day Volunteers – We Need You!

Monday, May 21st, 2012
by tskillin

On Memorial Day, we take a day off to remember those who have served and sacrificed. Wouldn’t it be fitting to make it a day on and serve guests in our Dining Room, many of whom are veterans themselves.

Memorial Day is the busiest day of the year in the Dining Room. Last year we served a total of 5,445 meals! Katie Slack, a Dining Room staff member, reminds us that “Mondays and days near the end of the month are always our busiest. Add other service closures for the holiday on top of that and you have the recipe for a truly dizzying lunchtime rush!”

We need volunteers on Memorial Day to help us serve our guests and make sure everyone enjoys the holiday. On the menu will be hot dogs and potato salad – a traditional summer kick-off meal! If you are available between 9:15 a.m. and 1:45 p.m. on Monday, May 28th and want to join us in service and celebration, please phone Celina Sutton at 415-592-2728 or email csutton@stanthonysf.org Individuals and groups are welcome – so bring your friends, family, church, club or team!

St. Anthony’s Welcomes Delegation from South Korea

Friday, May 18th, 2012
by Dolores Gould

A delegation of 21 members from Gyeonggi Province, South Korea’s Muhandolbom Welfare Center visited St. Anthony Foundation on May 15th. St. Anthony’s Executive Director Shari Roeseler welcomed the group and answered questions before the delegation took an in-depth tour of the facilities and met with staff.

Joo Yeon Jee, Deputy Director and her group wanted to learn more about St. Anthony’s systems and supportive programs. She said that “the social welfare programs and management of the St. Anthony Foundation have been an inspiration to us,” and she “strongly believe[s] that St. Anthony Foundation is the right place for us to get some advice about social welfare fund raising and how to manage systems and programs.”  The group would like “to improve [their] operation and the quality of [their] service to make a better place for society.”

Gyeonggi Province in South Korea includes 27 cities and is the most populous province in Korea. The Muhandolbom Welfare Center was established in 2008 to support low-income families in crisis.

It’s National Nurses Week!

Friday, May 11th, 2012
by Lisa Countryman
 

Sister Kathleen Laverty, just one of the amazing nurses at St. Amthony Medical Clinic

This week is National Nurses Week, which gives us all a chance to honor and appreciate nurses for everything they do to keep us calm in times of crisis, to help us set meaningful health goals and to improve the quality of care for everyone. To do my part to celebrate their work, I am writing profiles of each of our Clinic nurses. Today will be the first installment in this series, and Sister Kathleen is the brave soul who was willing to go first. She told me so many amazing stories, I regret I cannot present them all in their totality here.

What drew you to nursing?

“As a child I knew that I wanted to live a religious life, but after being in hospital at age seven in Ireland, that experience made me want to become a nurse (a medical missionary, really). I was at an age when I still believed in the tooth fairy, and after I lost a tooth, the nurses put a sixpence under my pillow. It was a little thing, but it affected me somehow. They were real people who had the privilege of being put into a position of alleviating the suffering of others. That struck me and stayed with me, both how they treated me and how I saw them treat others.”

What do you enjoy about working with the patients at St. Anthony Medical Clinic?

“I love the way I have a chance to get to know many of them and follow them over the years. I love to hear them call to me from across the room or the street, excited to see me. Secondly, I am thrilled and amazed at the great ethnic diversity and internationality of our patients.”

 Sr. told me about a woman who called out to her on the street, having recognized her from the Clinic. She was in a desperate state, lying on the sidewalk and vomiting on herself. Someone had already called an ambulance, so Sister Kathleen decided to stay with her until they came.

 “When the ambulance showed up I could tell that my presence made a difference in how they treated her. One of them was visibly reluctant and pulling away from her, but I think seeing a nun with her contextualized the situation and served as a reminder of how she should be treated, that she should be treated with dignity and respect.”

 Sister Kathleen’s presence reminded the EMT workers of this woman’s humanity .

“It’s a tremendous privilege to be with someone when they are suffering and desperate like that, to offer comfort when they might feel the most alone. I take great comfort in doing my small piece interrupting the cycle of poverty, and it gives me a great sense of connection, even little things like making eye contact, saying hello.”

How has nursing impacted your life and how do you hope to impact the lives of others?

“Next to becoming a Vowed member of a religious community, it has had the most impact of any choice I have made in my life. Nursing has brought me to England, Ireland, Wales, El Salvador, and Zambia as well as Sacramento, Oakland and San Francisco. It has opened my eyes to the human condition and given me a privileged place during important life experiences of people.”

I asked her for an example of such an experience that stands out. She told me about a woman in Zambia who suffered terrible complications during childbirth; her uterus had ruptured and the child died. After learning that the woman also had AIDS, they did not expect her to survive the incredible strain the whole ordeal put on her body. Sister Kathleen wanted to do whatever she could for this woman to give her peace and comfort. The woman asked only to see her children, but as they lived 90 km away Sister had to quickly arrange for use of the ambulance and the assistance of some volunteer nurses.

Not expecting her to survive the trip, but eager to address her last wish, they drove the woman 90 km in the ambulance to her home. Amazingly she made it in time to see her children, and, having been a schoolteacher, she insisted on inspecting their workbooks. More amazingly, she didn’t die. She recovered, and Sister Kathleen would periodically receive reports of her progress from the other women who came to the maternity hospital. One day the woman appeared with a huge sack on her head, and said, “Sister, I’ve brought you Irish potatoes!” She seemed entirely healed. I asked Sister what this story meant to her.

 “I had always thought of my work in a very procedural way. I was always doing something: I was drawing blood, or removing stitches, or dressing a wound. In this instance this woman was healed not by something medical I could do for her, but by being with her and by ensuring the presence of other caring people, by being with her loved ones.”

Sister Kathleen also explained how this has informed her work at St. Anthony Medical Clinic, and has been something she has returned to again and again.

 “So many of our patients have endured horrible hardships and although they are maybe past the most dramatic parts of that journey, they still face incredible loneliness and isolation. For many of them the Clinic is a place they can come to and return to for assistance, for camaraderie or just a familiar and friendly face. People don’t often think of it this way, but loneliness can have incredibly negative impacts on people’s health.”

Sister Kathleen particularly emphasized that she enjoys being part of a team, and working with the patient to improve all aspects of the patient’s health. We are all incredibly fortunate to be able to count generous, thoughtful people like Sister Kathleen as part of our team.

 

Automatic Updates from the TTL

Friday, May 11th, 2012
by Megan Trotter

Exciting things are happening down at the Tenderloin Technology Lab (TTL).  The TTL has expanded the language capacity on our guest computers.  No longer are our guests limited to English only, guests can now access the computers in Spanish and basic Chinese.  Also, on May 4th, the TTL joined up with staff employed by the city to offer an online voter registration class.  Through this class our guests were able to register to vote to be ready for the next election.  Lastly, the TTL made an appearance at Project Homeless Connect this week.  We were there offering basic information about our services, but we learned technology will play a greater role in the upcoming events.  Hopefully we can help people get connected at the next Project Homeless Connect.  Look to our May calendar to see what else is going on in the TTL this month.

Social Workers in the Dining Room

Friday, May 11th, 2012
by Brittany

To assist our Dining Room clients in accessing other St. Anthony services that would increase their stability, social workers have been spending about 2 hours of their work day 5 days a week engaging with our guests in the Dining Room. We assumed this time would help people connect to further services that they may need. Specifically we were aiming to engage new or inactive clients into the Social Work Center to work towards sustained stability. Since January we have started tracking these interactions closely using our client database system and we are very pleased with the results.

Each day in the Dining Room the social workers see a lot of people! During these two hours, they manage to connect with about 10% of our regular ongoing social work center clients. Being in the Dining Room allows them to follow up on an issue they had talked about previously with a client, or just exchange a friendly hello–securing and maintaining that ever important trusting relationship that is rooted in our St. Anthony values. They also continue to develop new connections. For some guests, it does not take much interaction to decide to meet with a social worker on an ongoing basis to address their needs and they follow up quickly. For others however, it can take many interactions to grow that trusting relationship that exists within our services. So far this year about 20% of the connections staff have made in the Dining Room have led to further social work services, allowing people access to services they need that will in turn increase or help them maintain their stability. As we continue to work and track these connections, our hope is to learn how to engage and improve our services for all guests who visit the St. Anthony Dining Room.

Selfless Celebration

Tuesday, May 8th, 2012
by tskillin

Are you looking for an alternative way to celebrate that anniversary with that special someone in your life?  Are you tired of receiving birthday gifts from Aunt Lola that you may not want or need? If so, you might consider asking your friends and family to make a donation to St. Anthony Foundation – and save them a trip to the mall!

That is just what brother and sister, Geremy and Genine decided to do!  Years ago, Geremy and Genine came to volunteer with their Justice Education class from St. Ignatius College Preparatory.  After their positive volunteer experience and Genine’s subsequent internship, St. Anthony Foundation quickly became one of their favorite local organizations.

This year as Geremy and Genine put on their graduation caps and gowns, they are encouraging invitees to their graduation celebration to consider making a gift in their honor to St. Anthony’s New Dining Room campaign. By sharing these gifts, Geremy and Genine are helping others reclaim their sense of dignity and respect.

For more information on how you too can celebrate your special day and give back to the community, please contact Jaime Kim at (415) 592-2707 or jkim@stanthonysf.org.

Congratulations Geremy and Genine, Class of 2012!

St. Anthony Stitchers

Tuesday, May 8th, 2012
by tskillin

The St. Anthony Stitchers make wonderful things for our guests, including quilts, children’s clothes, bibs, hats, and scarves. One thing they love to make is denim bags, pictured, but they’ve run out of denim cloth. If anyone has a source for bolts of denim, they would really appreciate it, and so would our guests.

Read more about this wonderful group here.

FAC Graduation May 2012

Friday, May 4th, 2012
by Angelo Bottoni

Father Alfred Center held its monthly Graduation last night.  We were proud to graduate three residents, who are now added to the ranks of our many alumni.

Guests, staff, residents and alumni alike all stood up to say a few moving words about the graduates and recovery in general.  Finally the graduates themselves were given a chance to tell us about their experiences.

Our graduates spend an entire year with us.  In that time we get to see them grow, not only in their recovery, but as human beings.  Some of the graduates are staying on in our Extension Program, which is designed to allow, those who need it, the opportunity to save extra money or find suitable residence.       

After the graduation ceremony, everybody present was invited to stay for dinner.  The menu this month was: fried chicken, maple cornbread, blackeyed peas, swiss chard, and red velvet cake, cheesecake, or ice cream sandwiches for dessert.

The meal was met with great appreciation from those who stayed.  All in all it was a great success.